1. Cancellation request
Cancellation should be requested in writing at info@loluga.com and identify the project. Receipt will be confirmed and status, deliverables, time, commitments and third-party services reviewed.
2. Customized work
Design, development, configuration, consulting and content are performed to order. Amounts related to completed work, accepted milestones or allocated resources may be non-refundable, subject to mandatory rights.
3. Deposits
A deposit may reserve capacity and finance startup. Its treatment depends on the proposal, work performed and incurred costs. If a refundable balance exists, the calculation and reasonable return method will be communicated.
4. Third parties and renewals
Domains, hosting, email, licenses, advertising and platforms may be non-refundable after purchase, activation or renewal. Provider policies apply when paid directly. The client must cancel renewals under its control.
5. Recurring services
Termination of maintenance, support or administration follows the term and notice in the proposal. Amounts accrued through the effective date remain due. Termination does not remove access handover or payment obligations.
6. Delays or missing materials
If materials, access or approvals are not provided, the project may pause. A prolonged pause may require rescheduling, closure or a new quotation under the agreement.
7. Loluga non-performance
If Loluga cannot provide a paid portion and no alternative is accepted, a proportional refund of that portion will be evaluated after useful deliverables and authorized costs, without limiting legal rights.
8. Timing and method
Once approved, a refund is processed using a method reasonably related to the original payment. Bank timing and external fees are not fully controlled by Loluga.
9. Consumer rights
Nothing here removes warranties or non-waivable rights under Colombian law. Withdrawal or payment reversal depends on the facts and legal requirements of the transaction.