1. Controller
LOLUGA S.A.S., NIT 900772938-1, based in Cúcuta, Colombia, is responsible for the processing described here. Contact: info@loluga.com and +57 310 726 8811.
2. Scope and general framework
This policy applies to data received through the website, email, phone and business relationships. It is interpreted under applicable Colombian rules on personal data, electronic commerce and consumer rights. Additional territorial requirements are assessed where relevant.
3. Data we may process
We may receive name, company, email, phone, country, URL, service interest, inquiry content, communications, contractual information and basic technical security records. Public forms do not request passwords, cards, banking data, medical information or complete identity documents.
4. Purposes
Data may be used to answer inquiries; prepare proposals; verify scope; manage pre-contractual and contractual relationships; provide contracted support; document authorizations; prevent abuse; protect the website; comply with legal, accounting or tax obligations; and retain reasonable evidence of communications.
5. Grounds and authorization
Processing may rely on authorization given when submitting a form or communicating voluntarily, steps requested before engagement, performance of an agreement, legal duties or legitimate interests compatible with the person’s rights, as applicable.
6. Providers and international processing
Hosting, email, security, forms, analytics or collaboration providers may be used. Only information needed for the service or legally required is shared. Some providers may process data outside Colombia; terms and reasonable measures are reviewed according to the service.
7. Retention
Uncontracted inquiries are retained for a reasonable period to respond and document handling. Contractual, accounting, tax and support data is retained for necessary or legally required periods, then reasonably deleted, anonymized or restricted.
8. Individual rights
People may request access, updating, correction, proof of authorization, information about use, complaint handling, deletion where applicable, revocation where permitted and free access under the law. Some data must be retained for obligations or legal defense.
9. Request procedure
Email info@loluga.com with subject “Personal data”, describe the right and provide information reasonably needed to verify identity and locate the record. Responses are made within applicable periods. Missing information may be requested.
10. Security
Reasonable administrative and technical measures are applied according to the website’s nature. No system is absolutely secure. Users should not send secrets or credentials and should use appropriate channels for technical access.
11. Children
Services are aimed at businesses and people able to enter agreements. We do not intentionally seek children’s data. A representative may request review or deletion as appropriate.
12. Cookies and measurement
Necessary technologies support basic functions. Preferences and non-essential advertising or analytics tags are managed according to the choice available in the banner. See the Cookie Policy.
13. Changes
The policy may be updated for operational or legal changes. The update date appears on the page. Material changes will be communicated reasonably when appropriate.