1. Operator
loluga.com is operated by LOLUGA S.A.S., NIT 900772938-1, trade name Loluga Ecommerce, based in Cúcuta, Colombia.
2. Website use
You may review information and request contact for legitimate purposes. You may not disrupt availability, compromise security, collect data without permission, submit harmful code, impersonate others or use forms for spam.
3. Information and no automatic offer
Content describes general capabilities. It is not an irrevocable offer and does not guarantee availability. The form does not create a contract, charge, subscription or reservation. Engagement requires express acceptance of a proposal, order or agreement.
4. Quotations
A quotation identifies deliverables, exclusions, currency, taxes, payment, reviews, estimated schedule, dependencies, third parties, validity and support. An estimate may change when initial information is incomplete or scope changes.
5. Client obligations
The client provides accurate information, authorized materials, timely decisions and appropriate access. The client also identifies industry legal requirements and reviews copy, prices, promotions, policies and claims before publication.
6. Payments
Payments are made only through channels and conditions in the proposal or invoice. Card data must not be submitted through the form. Non-payment may suspend work or services according to the agreement and law.
7. External providers
Domains, hosting, email, advertising, maps, messaging, analytics, CMS, licenses and payments may depend on third parties. Their terms, pricing, reviews, availability and decisions are independent. Loluga does not promise third-party continuity or approval.
8. Advertising and outcomes
Account or ad approval, sales, revenue, traffic, conversion, return and positions are not guaranteed. Platforms may request verification, change policies or suspend services. The client remains responsible for its offer and industry.
9. Intellectual property
Each party retains pre-existing materials. The proposal defines licenses or assignment of paid deliverables. Third-party software, fonts, images, templates and tools remain subject to their licenses. The client warrants authorization for supplied material.
10. Acceptance and changes
Review and acceptance follow the project terms. Out-of-scope requests may be quoted separately. Missing feedback, client delays or third-party changes may affect timing.
11. Warranties and limitations
Services are performed with reasonable care within scope. Unless mandatory law or written warranty applies, uninterrupted operation and future compatibility are not assured. Responsibility is determined under the agreement, proven harm and applicable law.
12. Suspension and termination
Service may be suspended for non-payment, unlawful use, security risk, breach or authority/provider instruction. Financial consequences and handover follow the proposal and cancellation policy.
13. Law and support
Matters should first be addressed through info@loluga.com. Colombian law and competent jurisdiction apply without limiting non-waivable consumer rights where applicable.