Answers before requesting a proposal
This page gathers general conditions to support an informed decision. The specific quotation and agreement control each project.
Common questions
For a project-specific answer, describe the objective, current website and required functions.
What services does Loluga provide?+
Web design and development, e-commerce, domains, hosting, business email, digital advertising, analytics, integrations, support and training, according to accepted scope.
Does this website sell packages automatically?+
No. It allows visitors to request information. Engagement requires review and a proposal; the form does not capture cards or create a subscription.
Do you work only in Colombia?+
The company is based in Colombia. Service to another country is reviewed according to scope, language, payments, taxes, regulation and providers.
Can I receive a price by phone?+
You may receive initial guidance, but the final price should be in a written quotation with deliverables and terms.
Who owns the domain and website?+
The proposal should identify ownership, licenses, access and handover terms. Clients should retain documentation and control of their own assets.
Are copy and images included?+
Only when stated in the proposal. The client must authorize use of supplied marks, photography, copy and data.
Do you guarantee advertising approval?+
No. Platforms decide about accounts and ads. We can improve website clarity, landing consistency and technical configuration without promising approval.
Do you guarantee sales or search rankings?+
No. Specific sales, returns, traffic or ranking positions are not promised. Results depend on multiple factors.
How are advertising cookies handled?+
Non-essential technologies depend on visitor choice. Cookie settings allow acceptance, rejection or preference changes.
What should I not submit through the form?+
Do not submit passwords, private keys, banking details, card data, medical records or complete identity documents.
How do I request correction or deletion of my data?+
Email info@loluga.com and identify the request. Reasonable information may be requested to verify identity and locate data.
How are cancellations and refunds handled?+
They depend on work status, deliverables, incurred costs, third-party services and proposal terms. Review the cancellation policy.
Is support available after launch?+
Only support described or contracted. Separate plans may be offered with scope, channels and target times.
What if an external platform changes?+
The impact is reviewed. Third-party API, policy, price or availability changes may require a new estimate.
Where is the company located?+
Calle 13 #2E-87, Cúcuta, Norte de Santander 540006, Colombia.
Let’s discuss your digital project
Tell us what you need. We will review the context and reply with focused questions or a scope proposal.